Faqs
Pre Sale Questions
1. Do you offer custom gift messages?
Yes! During checkout, you can add your personalized message. Weβll print it on a charming baby-themed card. Donβt forget to include your name so the recipient knows who itβs from.
3. Are the baskets large enough to hold many items?
Our baskets are designed to hold approximately 10β15 items. Presentation is our top priority, so if everything doesnβt fit neatly into one basket, weβll include an additional complimentary basket or box to ensure your order looks complete and polished.
4. Do you ship internationally?
Yes, The White Box accepts international orders with a minimum purchase of $100. International shipping fees are the responsibility of the customer. Please contact us via live chat or email for further details.
5. Can I choose specific items for a custom gift basket?
Absolutely! If youβd like to include specific items, simply let us know. Weβre happy to create a customized gift basket tailored to your preferences. Reach out to us via live chat or email to get started.
6. How long does shipping take?
Orders are typically processed and shipped within 1β3 business days. Domestic orders usually arrive within 3β7 business days, while international delivery times may vary.
7. Can I change or cancel my order after placing it?
We begin processing orders right away. If you need to make changes or cancel your order, please contact us as soon as possible via live chat or email, and weβll do our best to assist before shipment.
8. What should I do if my order is damaged or missing items?
We take great care when packaging, but if your order arrives damaged or incomplete, please contact us immediately with your order number and photos of the issue. Weβll resolve it as quickly as possible.
9. Do you offer gift wrapping services?
Yes! All The White Box gift baskets come beautifully wrapped as standard. If youβd like additional or specific gift-wrapping options, please contact us before placing your order.
10. How can I track my order?
Once your order ships, youβll receive a tracking number via email. You can use it to track your shipment directly on the carrierβs website.
11. Do you offer discounts or promotions?
We occasionally run promotions and special offers. Subscribe to our newsletter or follow us on social media to stay informed.
12. Are your products safe for babies?
Yes, all products from The White Box are carefully selected to be baby-safe, non-toxic, and gentle. If you have any safety-related questions, feel free to contact us.